Contact Us

Report a bug, propose a feature or ask a question

If you have lost your download link or license key you can recover it by entering email address that was used for payment.

For our products we offer free support via email during free upgrade period. Please use the form below to ask a question or report a problem. We usually respond in 24 hours. If you don't get response in 2 days please email us directly at text or contact us on Twitter via @AdInserter. When asking for support via email please do not forget to include your license key (or transaction ID sent in the email when you purchased the plugin).

Ad Inserter Pro

Before you report a problem For Ad Inserter Pro please update to the latest version and use plugin debugging functions. In almost all cases it is possible to determine the nature of the problem just by checking the debugging data. Some code for ads may not display anything, either because of errors in the ad code or because of ad network issues. Use Label Blocks function to mark all inserted blocks on the page.

In order to be able to diagnose the problem and suggest actions or fix a bug, please do the following:

  • Enable Remote debugging (located on the Ad Inserter Settings tab – Debugging).
  • Clearly describe the problem. Describe what does not work as expected.
  • Describe the settings and code blocks used.
  • Post web addresses (links) of the pages where the code from the settings above is not inserted properly.

Unless you provide the items listed above we can't check your website or reproduce the problem and consequently can’t help.

General Support

We have worked hard to ensure that documentation covers everything there is to know about the products. Please do let us know if you feel anything is missing. We want our user guides to be as useful as possible. We are also very interested in your feedback and suggestions. Apart from our own limited requirements, your feedback is the only way we can improve the product.

Of course, if you find a real bug or a problem, we do want to hear about it, and we will try to help. If you do find a problem, please contact us, giving us as much detail as you can. We will fix bugs in our software, but it is up to you to determine with reasonable certainty that you have encountered a bug, not a configuration error or a problem with your server or website.

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